Frequently Asked Questions

Everything you need to know about shopping at The OT Store.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

Do you offer international shipping?

Yes, The OT Store ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How do I ensure I choose the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your materials sustainably sourced?

Quality and ethics are our priority. We partner with manufacturers who utilize organic cotton and recycled fabrics whenever possible to minimize our environmental footprint.